Last updated:
August 30, 2026
Welcome to Book Your Token. Book Your Token
(“BYT”, “Platform” or “Service”) is owned and
operated by Danavrithi Enterprises (OPC)
Private Limited (“Company”, “we”, “us” or
“our”).
These Terms and Conditions (“Terms”) govern
your access to and use of BYT, including
outpatient token booking, appointment
management, queue information, live tracking,
communications, payment processing assistance,
feedback features and, where made available,
teleconsultation and electronic prescription
functionality.
By accessing the Platform, booking a token,
submitting information, making a payment or
using another BYT feature, you agree to these
Terms and our
Privacy Policy.
If you do not agree, do not use the Service.
1. Definitions
1.1. “Doctor” or “Registered Medical
Practitioner”:
A medical practitioner listed on or using BYT
who represents that they hold the registrations,
qualifications and permissions required to
practise medicine and provide the relevant
service.
1.2. “Healthcare Provider”:
A Doctor, hospital, clinic, diagnostic facility
or another healthcare establishment listed on
or using BYT.
1.3. “Patient”:
The person for whom a token, consultation or
related healthcare service is requested.
1.4. “User”:
A Patient or another person lawfully using BYT
on behalf of a Patient.
1.5. “Platform Fee”:
The amount charged by BYT for providing its
technology and booking-related services. It is
separate from fees charged by the Healthcare
Provider.
1.6. “Electronic Prescription” or
“E-Prescription”:
A prescription created, reviewed and
electronically authorised by a Doctor using
functionality provided through BYT.
1.7. “Teleconsultation”:
A consultation conducted remotely through
video, audio, text or another enabled
communication method.
2. Nature and Scope of BYT
2.1. Technology Platform:
BYT is an outpatient appointment and
healthcare-technology platform. It facilitates
token booking, consultation-location selection,
queue management, patient communications,
payment processing and related technical
services.
2.2. No Medical Practice:
BYT and Danavrithi Enterprises (OPC) Private
Limited do not practise medicine and do not
independently provide medical advice,
diagnosis, treatment, clinical monitoring,
prescriptions or emergency care.
2.3. Doctor-Patient Relationship:
Any doctor-patient relationship is exclusively
between the Patient and the selected Doctor.
BYT is not a party to that clinical
relationship.
2.4. No Pharmacy Service:
BYT does not manufacture, market, sell,
dispense, substitute or recommend medicines
and does not operate as a pharmacy.
2.5. No Emergency Service:
BYT is not intended for medical emergencies.
In an emergency, immediately contact the
appropriate emergency service or visit the
nearest suitable hospital.
3. Eligibility and Authority to Use BYT
3.1. Personal Use:
You may use BYT for yourself or for another
person where you are lawfully authorised to do
so.
3.2. Booking for Another Adult:
If you use BYT for another adult, you represent
that you have their authority to provide their
information and manage the booking.
3.3. Children:
Where the Patient is below eighteen years of
age, the booking, consultation and
E-Prescription features must be used by or with
the involvement of a parent or lawful guardian.
The parent or guardian represents that they
have lawful authority to provide the child’s
information and consent to its processing for
the selected healthcare service.
3.4. Verification:
BYT or the Healthcare Provider may request
reasonable information to verify the identity
or authority of a User, Patient, parent or
guardian.
4. Accuracy of Information
4.1. User Information:
You must provide accurate, current and complete
information requested through the Platform,
including patient identity, contact number,
age where applicable, selected location,
session and booking details.
4.2. Clinical Information:
Where teleconsultation or E-Prescription
functionality is used, the Patient or guardian
must provide accurate and complete information
requested by the Doctor, including symptoms,
relevant history, allergies, current medicines,
previous reactions, pregnancy status where
relevant and other information needed for safe
clinical decision-making.
4.3. Consequences of Inaccuracy:
BYT is not responsible for clinical or booking
consequences caused by false, incomplete,
outdated or misleading information supplied by
a User.
5. Doctor and Healthcare Provider Listings
5.1. Informational Listings:
Doctor, hospital and clinic profiles are
provided to help Users select a consultation
provider or location.
5.2. No Endorsement:
A listing, public profile, review, availability
status or position on BYT does not constitute
an endorsement, medical recommendation or
guarantee by BYT.
5.3. Provider-Supplied Information:
Qualifications, specialities, addresses,
consultation timings, fees, availability and
other provider information may be supplied by
the relevant Doctor or Healthcare Provider.
BYT may take reasonable steps to maintain
accurate listings, but provider information can
change. The Doctor and Healthcare Provider
remain responsible for notifying BYT of
relevant changes.
5.4. Availability:
Displayed availability does not guarantee that
the Doctor will be available at an exact time
or that a consultation will occur without
delay.
6. Token Booking and Consultation Locations
6.1. Selected Doctor and Location:
Before booking, you must verify the selected
Doctor, hospital or clinic, consultation
location, city, date, session and time slot
where applicable.
6.2. Booking Confirmation:
A token is confirmed only after the required
booking process is completed and BYT issues a
token number or other booking confirmation.
6.3. Multiple Locations:
Where a Doctor practises at more than one
location, each location may have different
timings, fees, availability and operational
rules. A booking applies only to the location
selected for that transaction.
6.4. Session and Time Slot:
A selected session or time slot represents the
applicable booking category or consultation
window. It is not a guarantee that the Doctor
will begin the consultation at an exact minute.
7. Queue Management and Live Tracking
7.1. Token Sequence:
BYT generates and manages token numbers
according to the Platform’s queue rules and
information provided by authorised Healthcare
Provider staff.
7.2. Queue Changes:
Queue movement may be affected by patient
arrival, late arrival, no-show status, medical
emergencies, longer consultations, paused
tokens, staff updates and other legitimate
clinical or operational circumstances.
7.3. Live Tracking Is an Estimate:
Live tracking and “now serving” information are
queue-management aids. They do not provide an
exact consultation time or an instruction about
the precise time at which a Patient should
travel to or arrive at the Healthcare Provider.
Real-time arrival guidance must be obtained
from the relevant Healthcare Provider, whose
staff have direct knowledge of the Doctor’s
current clinical and operational status.
7.4. Patient Arrival:
Patients should arrive before the allotted
consultation window, where applicable, and
while at least three token numbers remain
before their assigned token.
Late arrival may affect queue position or
consultation eligibility according to the
relevant Healthcare Provider’s policy and the
applicable BYT queue rules.
7.5. Staff Updates:
Live tracking depends on timely and accurate
status updates by authorised Healthcare
Provider staff. BYT cannot guarantee accuracy
where those updates are delayed, incorrect or
unavailable.
8. Platform Fees, Provider Fees and Payments
8.1. Platform Fee:
BYT may charge the Platform Fee displayed at
the time of booking. This fee is charged for
use of the BYT technology and booking service.
8.2. Healthcare Provider Charges:
Consultation fees, treatment costs, medicine
costs, diagnostic charges and other amounts
charged by a Doctor, hospital, clinic or
pharmacy are separate from the BYT Platform
Fee.
Those charges must be paid directly to the
relevant provider according to its policy.
8.3. Payment Gateways:
Payments may be processed by third-party
gateways such as Cashfree or Razorpay,
depending on the options available for the
transaction.
Payment processing is also subject to the
applicable gateway’s terms and privacy policy.
8.4. Successful Payment:
A payment attempt does not confirm a booking
unless BYT receives successful payment
confirmation and issues a token or booking
confirmation.
8.5. Failed, Pending or Duplicate
Transactions:
Failed, pending or duplicate transactions may
require verification with the payment gateway
and the relevant financial institution.
The User should contact BYT through the
Contact Us
page and provide the requested transaction
information without disclosing confidential
banking credentials.
9. Cancellations, Refunds and No Shows
9.1. Non-Refundable Platform Fee:
The Platform Fee is non-refundable after a
successful booking except where BYT expressly
states otherwise or where a refund is required
by applicable law.
9.2. Patient Cancellation or No
Show:
If the Patient cancels, does not arrive as
required or is marked as a No Show, the
Platform Fee will not be refunded.
9.3. Doctor or Healthcare Provider
Unavailability:
Doctors and Healthcare Providers may change or
cancel consultation availability.
BYT will make reasonable efforts to communicate
such changes where the relevant information is
provided to us.
Any refund or service credit following provider
unavailability will be handled according to the
policy applicable at that time and the
requirements of applicable law.
9.4. Refund Processing:
Where a refund is approved, processing time may
depend on the payment gateway, bank or payment
method. BYT does not control external banking
settlement periods.
10. Communications and WhatsApp
10.1. Transactional Communications:
By making a booking or using another feature,
you consent to receive service-related
communications such as booking confirmations,
payment status, token updates, queue
notifications, prescription delivery and
important operational messages.
10.2. Communication Channels:
Communications may be sent through WhatsApp,
SMS, telephone, email, in-platform notifications
or another enabled channel.
10.3. Contact Details:
You are responsible for ensuring that the
supplied telephone number or other contact
detail is accurate, accessible and authorised
for use.
10.4. Third-Party Messaging:
Messages delivered through services such as
WhatsApp are also subject to the relevant
third-party service’s availability, security
and privacy practices.
10.5. Confidentiality:
Users should consider whether a shared device,
shared telephone number, visible notification
or accessible messaging account may expose
booking or health-related information to
another person.
11. Teleconsultation
This section applies where BYT makes
teleconsultation functionality available.
11.1. Technology Facilitation:
BYT may provide technology through which a
Patient and Doctor communicate remotely. BYT
does not conduct the medical consultation.
11.2. Doctor Responsibility:
The Doctor is responsible for determining
whether teleconsultation is clinically
appropriate and whether an in-person
examination, referral, diagnostic test,
emergency evaluation or other action is
required.
11.3. Patient Identity:
The Patient or guardian must provide the
information reasonably required by the Doctor
to establish patient identity and conduct the
consultation.
11.4. Doctor Identity:
The consultation interface or associated
records may display the Doctor’s name,
qualification, speciality and medical
registration information.
11.5. Consent:
Where required, BYT or the Doctor will request
separate consent before beginning a
teleconsultation. Acceptance of these Terms does
not replace any separate consent required for
the consultation.
11.6. Suitable Environment:
The User is responsible for participating from
a reasonably safe and private location and for
protecting the confidentiality of the
consultation on the User’s device.
11.7. Recording:
BYT will not represent that a consultation is
being recorded unless a recording feature is
expressly enabled and disclosed.
Audio or video recording must not occur without
the notices and consents required by applicable
law and the participating Doctor’s policy.
Users must not independently record, reproduce
or distribute a consultation without lawful
authority and the required consent.
11.8. Technical Limitations:
Call quality, device failures, internet
connectivity, power interruption or software
issues may affect or terminate a
teleconsultation.
If the consultation cannot safely continue,
the Doctor may require another mode of
communication or an in-person consultation.
12. Electronic Prescriptions
This section applies where BYT makes
E-Prescription functionality available.
12.1. Prescription Author:
Every E-Prescription must be created, reviewed
and authorised by the Doctor identified on that
prescription.
12.2. Clinical Responsibility:
The Doctor is solely responsible for:
-
Assessing the Patient and deciding whether a
prescription is clinically appropriate.
-
Diagnosis and clinical interpretation.
-
Medicine selection.
-
Dose, route, frequency and duration.
-
Warnings, precautions and follow-up
instructions.
-
Considering age, weight, allergies,
pregnancy, current medicines, interactions,
contraindications and relevant history.
-
Determining whether an in-person examination,
investigation, referral or emergency care is
required.
-
Complying with applicable professional,
telemedicine, prescribing and record-keeping
requirements.
12.3. BYT Does Not Prescribe:
BYT does not select medicines, determine
dosage, approve treatment or issue a
prescription independently of the Doctor.
12.4. Doctor Approval:
A prescription must not be treated as issued
until the Doctor completes the Platform’s
required review and authorisation action.
Administrative assistance by clinic staff does
not replace the Doctor’s obligation to
personally review and authorise the final
prescription.
12.5. Doctor Registration:
Doctors using the E-Prescription feature
represent that they hold valid medical
registration and are legally permitted to issue
the prescription concerned.
The Doctor remains responsible for maintaining
the validity of professional registrations,
qualifications and prescribing authority.
12.6. Telemedicine Prescribing:
Where a prescription follows a
teleconsultation, the Doctor is responsible for
complying with all limitations applicable to
remote prescribing, including restrictions on
medicines that may not be prescribed through
telemedicine.
12.7. No Emergency Prescription
Service:
The E-Prescription feature must not be used as
a substitute for emergency medical assessment
or treatment.
13. Medicine Databases and Software Assistance
13.1. Assistive Tools:
BYT may provide medicine-name autocomplete,
medicine databases, templates, dosage-entry
fields, weight-entry fields, calculation tools
or other software assistance.
13.2. Not a Recommendation:
Displaying a medicine name, previous entry,
suggested text, calculation or search result
does not constitute a recommendation,
prescription or confirmation that the item is
appropriate for a Patient.
13.3. Doctor Verification:
The Doctor must independently verify every
medicine, concentration, formulation, dose,
route, frequency, duration and instruction
before authorising the prescription.
13.4. Database Limitations:
Medicine databases and reference information
may contain omissions, delays, inaccuracies,
discontinued products, duplicate products or
differences in brand availability.
13.5. No Autonomous Prescribing:
BYT does not permit software, automation,
artificial intelligence or another technical
system to independently diagnose a Patient or
issue a prescription without the Doctor’s
review and authorisation.
14. Prescription Delivery, Use and Versions
14.1. Delivery Methods:
An authorised E-Prescription may be displayed
through BYT and may be made available for
download, printing or delivery through
WhatsApp, email or another enabled channel.
14.2. Separate Delivery Consent:
Where required, the User will be asked to
consent separately to delivery of prescription
information through a third-party messaging or
communication service.
14.3. Delivery Is Not Guaranteed:
BYT cannot guarantee delivery where the
supplied contact information is incorrect,
connectivity is unavailable, the recipient
account is inaccessible or a third-party
service fails.
14.4. Patient Review:
The Patient or guardian should verify that the
prescription displays the expected Patient and
Doctor and should contact the Doctor or clinic
promptly if information appears incorrect,
incomplete or unclear.
Clinical questions about medicines or
instructions must be directed to the prescribing
Doctor or Healthcare Provider, not to BYT
technical support.
14.5. No Alteration:
A User must not alter, forge, manipulate or
misrepresent an E-Prescription or its
verification information.
14.6. Intended Patient:
A prescription must not be used for a person
other than the Patient identified on it.
14.7. Revised or Cancelled
Prescriptions:
A Doctor may correct, replace, supersede or
cancel a prescription where clinically or
legally appropriate. The latest valid version
communicated by the Doctor should be followed.
14.8. Pharmacy Acceptance:
BYT does not guarantee that a pharmacy will
stock a medicine, accept a particular
electronic or printed prescription, or dispense
a medicine.
Dispensing decisions remain subject to the
pharmacy’s legal and professional obligations.
14.9. Geographic Validity:
BYT does not guarantee that an E-Prescription
will be accepted outside the jurisdiction in
which it was lawfully issued.
15. Prescription Integrity and Signatures
15.1. Platform Verification:
BYT may attach a prescription identifier,
Doctor authorisation record, timestamp, audit
entry, verification code, hash or other
technical integrity information to an
E-Prescription.
15.2. Purpose:
These controls are intended to help identify
the recorded source, version and integrity of
the prescription within the BYT system.
15.3. Not Automatically Regulated
eSign:
A BYT verification marker, internal electronic
approval or integrity record does not
constitute a government-issued Digital
Signature Certificate, regulated eSign or
another legally certified signature method
unless the prescription expressly states that
such a compliant service was used.
15.4. No Clinical Validation:
Technical verification confirms neither the
clinical appropriateness of the prescription
nor the effectiveness or safety of the
prescribed treatment.
16. Medical Records and Doctor Personal Notes
16.1. Prescription Record:
BYT may retain information relating to the
creation, authorisation, delivery, amendment
and access of an E-Prescription as required for
operating the Service, security, audit,
dispute-handling and legal compliance.
16.2. Doctor Personal Notes:
The Platform may allow the Doctor to create
private professional notes that are separate
from the prescription and from patient-facing
instructions.
16.3. Restricted Visibility:
Doctor personal notes are not automatically
displayed to the Patient. Access may be limited
to the Doctor and other persons authorised
under the Healthcare Provider’s lawful
clinical workflow.
16.4. No Override of Legal Rights:
The treatment of personal notes does not
override any disclosure, access, retention or
confidentiality requirement imposed by
applicable law.
16.5. Provider Record-Keeping:
The Doctor and Healthcare Provider remain
responsible for maintaining clinical and
prescription records required by their
professional and legal obligations.
17. Privacy and Personal Data
17.1. Privacy Policy:
BYT’s collection, use, sharing, security,
retention and deletion of personal information
are further described in our
Privacy Policy.
17.2. Purposes:
Personal and health-related information may be
processed for purposes including:
-
Creating and managing bookings.
-
Identifying the Patient and selected
Healthcare Provider.
-
Facilitating teleconsultation.
-
Creating, storing and delivering
E-Prescriptions.
-
Sending operational communications.
-
Processing payments and investigating
transaction issues.
-
Maintaining security, audit and fraud
prevention records.
-
Providing support and resolving grievances.
-
Complying with applicable legal obligations.
17.3. Provider Sharing:
Booking and healthcare information will be
shared with the selected Doctor, hospital,
clinic or authorised staff where necessary to
provide the requested service.
17.4. Service Providers:
BYT may use authorised technology, hosting,
communication, payment, security, translation
or support service providers that process
limited information for specified purposes.
17.5. Separate Consent:
Where applicable law or the nature of a feature
requires separate consent, BYT will request
that consent separately. Acceptance of these
Terms does not replace a separate consent
requirement.
17.6. Children’s Information:
Information relating to a child will be
processed with the involvement and consent of
the parent or lawful guardian where required.
17.7. User Rights:
Users may exercise applicable rights relating
to access, correction, updating, grievance
handling, withdrawal of consent and eligible
erasure through the methods described in the
Privacy Policy or
Contact Us
page.
17.8. Retention:
Information may be retained for as long as
needed for the stated purpose, healthcare
record requirements, security, dispute
resolution, legal claims and compliance with
applicable law.
17.9. Security:
BYT uses reasonable technical and organisational
safeguards appropriate to the Service.
Nevertheless, no electronic system or
transmission method can be guaranteed to be
completely secure.
17.10. Security Incidents:
BYT will handle personal-data incidents and
required notifications according to applicable
law.
18. Account, Device and Credential Security
18.1. User Responsibility:
Users must take reasonable steps to protect
access to their devices, telephone numbers,
booking references, verification codes and
prescription documents.
18.2. Unauthorised Access:
If you believe that booking or prescription
information has been accessed or altered
without authority, contact BYT and the relevant
Healthcare Provider promptly.
18.3. Doctor Credentials:
Doctors and Healthcare Provider staff must not
share login credentials or authorisation
controls in a manner that permits an
unauthorised person to issue or alter clinical
content.
19. Feedback, Ratings and Reviews
19.1. Genuine Experience:
Feedback must relate to a genuine experience
and must not be fraudulent, misleading,
abusive, defamatory, threatening or unlawful.
19.2. Sensitive Information:
Users should not publish private health
information, prescription details, telephone
numbers or another person’s personal
information in public feedback.
19.3. Moderation:
BYT may review, withhold, remove or retain
feedback where reasonably necessary to enforce
these Terms, protect privacy, address abuse or
comply with law.
19.4. No Manipulation:
Healthcare Providers, staff and Users must not
manipulate ratings, submit false reviews or
pressure a person to provide misleading
feedback.
20. Prohibited Conduct
You must not:
-
Use BYT for fraudulent, unlawful, abusive or
harmful activity.
-
Impersonate a Patient, Doctor, staff member
or another person.
-
Submit false patient, payment, registration
or clinical information.
-
Manipulate token numbers, queue positions,
prescription records, reviews or Platform
data.
-
Attempt to gain unauthorised access to an
account, prescription, database, system or
another User’s information.
-
Introduce malware, probe security controls or
interfere with Platform operation.
-
Copy, scrape, resell or commercially exploit
Platform data without written permission.
-
Forge, modify or misuse an E-Prescription.
-
Use an E-Prescription to obtain medicines for
a person other than the identified Patient.
21. Third-Party Services
BYT may interact with payment gateways,
communication platforms, hosting providers,
maps, translation services and other
third-party systems.
Those services may be governed by their own
terms and privacy practices. BYT is not
responsible for a third party’s independent
acts or omissions, but this does not exclude
BYT’s responsibility for its own obligations
under applicable law.
22. Service Availability
22.1. No Uninterrupted-Service
Guarantee:
BYT aims to maintain reliable service but does
not guarantee uninterrupted or error-free
availability.
22.2. Maintenance and Failures:
Maintenance, upgrades, connectivity failures,
payment-gateway issues, communication failures,
cyber incidents, power interruption, provider
unavailability or circumstances beyond
reasonable control may affect the Service.
22.3. Feature Changes:
Features may be introduced, changed, paused or
withdrawn where reasonably necessary for
security, compliance, operations or product
development.
23. Intellectual Property
BYT software, branding, designs, interfaces,
text, graphics and other Platform content
belong to Danavrithi Enterprises (OPC) Private
Limited or its licensors.
These Terms grant only a limited, revocable,
non-transferable right to use BYT for its
intended purpose. They do not transfer
ownership of intellectual property.
Clinical content authored by a Doctor remains
subject to the Doctor’s, Healthcare Provider’s
and Patient’s applicable rights and legal
obligations.
24. Medical and Platform Disclaimers
24.1. Clinical Decisions:
BYT does not control and is not responsible for
a Doctor’s diagnosis, medicine selection,
dosage, clinical advice, treatment decision,
referral decision or medical outcome.
24.2. Provider Services:
Healthcare services are independently provided
by the selected Doctor or Healthcare Provider.
24.3. Platform Information:
Queue estimates, provider listings, medicine
database entries and other Platform information
may contain delays or inaccuracies.
24.4. No Guarantee of Outcome:
BYT does not guarantee consultation timing,
diagnosis, treatment success, medicine
effectiveness, provider availability or a
particular health outcome.
24.5. BYT’s Own Responsibility:
Nothing in these Terms excludes responsibility
that BYT cannot lawfully exclude for its own
acts, omissions, data processing, security
obligations or representations.
25. Limitation of Liability
To the fullest extent permitted by applicable
law, BYT and Danavrithi Enterprises (OPC)
Private Limited will not be liable for
indirect, incidental, special, consequential
or punitive loss arising from:
-
Medical advice, diagnosis, treatment,
prescriptions or services supplied by a
Doctor or Healthcare Provider.
-
A Patient’s failure to provide accurate
information or follow medical instructions.
-
Delays or changes in a Doctor’s consultation
schedule.
-
Estimated queue or live-tracking information.
-
Third-party payment, communication or
technical services.
-
Unauthorised alteration or misuse of a
prescription by a User or third party.
-
Events outside BYT’s reasonable control.
To the extent permitted by law, BYT’s aggregate
liability relating to a specific booking will
not exceed the Platform Fee paid for that
transaction.
This limitation does not apply where liability
cannot legally be limited or excluded.
26. User Responsibility for Misuse
To the extent permitted by law, a User is
responsible for loss caused by their fraud,
unlawful conduct, deliberate misuse of BYT,
unauthorised alteration of a prescription,
infringement of another person’s rights or
material violation of these Terms.
27. Suspension and Termination
BYT may restrict, suspend or terminate access
to a feature or the Platform where reasonably
necessary to:
-
Protect Patients, Doctors, Healthcare
Providers or Platform security.
-
Investigate suspected fraud or unauthorised
access.
-
Prevent token, review or prescription
manipulation.
-
Address a violation of these Terms.
-
Comply with a legal or regulatory
requirement.
28. Changes to These Terms
BYT may update these Terms to reflect product,
legal, security or operational changes.
The revised Terms and updated effective date
will be published through the Platform.
Continued use after the revised Terms become
effective constitutes acceptance of the
updated Terms, subject to applicable law.
Where a change requires fresh or separate
consent, BYT will request that consent rather
than relying only on continued use.
29. Governing Law and Disputes
These Terms are governed by the laws of India.
Before beginning formal proceedings, Users are
encouraged to contact BYT through the
Contact Us
page so that the issue can be reviewed.
Subject to applicable consumer-protection and
dispute-resolution law, courts located in
Thanjavur, Tamil Nadu will have jurisdiction
over disputes relating to the Platform or these
Terms.
30. General Provisions
30.1. Severability:
If a provision of these Terms is held invalid
or unenforceable, the remaining provisions will
continue in effect.
30.2. No Waiver:
Failure to enforce a provision immediately does
not waive the right to enforce it later.
30.3. Entire Agreement:
These Terms, together with the Privacy Policy
and any feature-specific notice or consent,
govern the User’s use of BYT.
30.4. Provider Agreements:
Doctors and Healthcare Providers may also be
governed by separate service agreements,
addenda and professional obligations.
31. Contact and Grievances
Questions, complaints, privacy requests and
grievances relating to BYT may be submitted
through our
Contact Us
page.
Medical questions, prescription clarifications
and treatment concerns must be directed to the
relevant Doctor or Healthcare Provider.
